How your order gets to you.
Effective: 28 October 2026
Version: 1.7
Every product on BoneAppetit is sold and dispatched by its seller. Sellers dispatch from their own locations around Australia.
That affects how your order reaches you, so this page explains what to expect.
Where we deliver
We deliver across Australia. Sellers set their own delivery areas, so for some remote addresses a particular seller may not be able to deliver. You will see this at checkout. We do not ship outside Australia at the moment.
Some sellers can deliver to PO boxes and parcel lockers and some cannot, because it depends on the courier they use. If your address is one of these, check the delivery details on the product page or ask us before you order.
Delivery times and costs
Free delivery on orders over $99. Otherwise delivery is $9.95 per order, however many sellers are in your basket. The $99 is your order total after any discount. The delivery charge is shown at checkout, before you pay.
Delivery times are set by each seller. They are shown on the product page and again at checkout, before you pay.
We show times per seller because a seller in Perth and a seller in Brisbane will not deliver to you on the same schedule.
Estimates have two parts. The first is dispatch, which is how long the seller takes to get your parcel to the courier. The second is transit, which is how long the courier takes to reach you. The dispatch estimate on a product page does not include transit.
These are estimates from our sellers and their delivery partners. They are not guarantees.
Orders with more than one seller
If your basket holds items from more than one seller, your order will arrive in separate parcels.
Each parcel is dispatched separately and has its own tracking. Parcels will often arrive on different days. Nothing has gone wrong when this happens.
You will get a dispatch email for each parcel.
You pay one delivery charge per order, no matter how many sellers are in it. Parcels still arrive separately.
Tracking your order
We email you tracking details when each parcel is dispatched.
A small number of sellers use delivery services that do not offer tracking. If yours is one of them, email us and we will find out where your parcel is.
If your order is late
Couriers run behind sometimes, particularly around public holidays and in severe weather.
If your parcel is significantly later than the estimate, email support@boneappetit.com.au with your order number and we will chase it for you.
If your order has not arrived within a reasonable time, you can cancel it and be refunded in full. We arrange that with the seller for you.
If your order is damaged or does not arrive
Tell us at support@boneappetit.com.au as soon as you can, and within 48 hours of delivery if you can manage it. Reporting quickly helps us claim against the courier.
Send a photo of the product and a photo of the packaging it arrived in. The packaging tells us whether the damage happened in transit or before dispatch.
Reporting later than 48 hours does not remove your rights. It just makes the courier claim harder, so we ask for speed rather than require it.
We deal with the seller and the courier. You do not have to do that yourself.
Your rights under the Australian Consumer Law apply either way. Our Returns and Refunds Policy explains them.
Receiving your delivery
Please make sure there is safe access to your delivery address.
If nobody is there to accept the parcel, the courier will follow its usual process. That may mean leaving it in a safe place or taking it to a collection point.
Getting your address right
Please check your delivery address before you pay.
If you spot a mistake, email support@boneappetit.com.au straight away. We will change it if the parcel has not been dispatched.
The same applies if you change your mind entirely. Email us before dispatch and we will cancel the order with the seller, and you will be refunded in full.
If a parcel is returned to the seller because the address was wrong, we may ask you to cover the cost of sending it again.
Questions
Email support@boneappetit.com.au and we will help.