The rules for using our website.
Effective: 28 October 2026
Version: 1.3
These terms cover using the BoneAppetit website. Buying is covered separately by our Terms of Sale.
The site is operated by BoneAppetit Pets Pty Ltd, ABN 72 674 664 576, Level 23, 68 Pitt Street, Sydney NSW 2000.
Using the site
You can browse, search and buy. You can share links to our pages.
Use the site lawfully and reasonably. That is the whole rule, and the rest of this page just explains what it means in practice.
Your account
You do not need an account to buy on BoneAppetit.
If you create one, keep your password private and do not let other people use it.
Tell us at support@boneappetit.com.au if you think someone else has been in your account.
Give us accurate details. If your delivery address is wrong, your order may not reach you.
Things you must not do
- Break the law, or use the site to help someone else break the law
- Try to get into accounts, systems or data that are not yours
- Upload anything malicious, or anything designed to interfere with the site
- Scrape, harvest or bulk copy our content, listings, prices or images by any automated means
- Copy our site or a substantial part of it to build a competing service
- Buy for resale where we have told you a product is for personal use
- Place orders you do not intend to pay for, or use payment details that are not yours
- Harass or abuse our team, our sellers, or other customers
Reviews and anything else you post
If we let you post a review, a rating, a photo or a comment, these rules apply.
Write about your own genuine experience. Do not post a review of a product you have not bought or used.
Do not post anything false, misleading, defamatory, offensive, or that infringes someone else's rights.
Do not post someone else's personal information.
How we handle reviews
We do not write reviews ourselves and we do not pay anyone to write them.
We do not offer discounts, free products or any other benefit in exchange for a positive review.
We do not delete a review just because it is negative, and we do not edit reviews to change what someone meant.
We will remove a review that breaks the rules above, or that is not about the product it is posted against. If we remove yours, we will tell you why.
By posting, you give us permission to publish what you wrote on our site.
Our content and intellectual property
The BoneAppetit name, logo, site design, written content and images are our intellectual property, or are licensed to us. Copyright and trade mark law protects them.
Product images, brand names and product descriptions usually belong to our sellers or their brands.
You may not use any of it commercially without written permission.
If you think something on our site infringes your rights, email support@boneappetit.com.au with the details and we will look into it.
Links to other sites
We sometimes link to other websites. We do not control them and we are not responsible for their content.
Availability
We try to keep the site running, but we cannot promise it will always be available or error free.
We may change, suspend or withdraw parts of the site. If we do, it does not affect an order we have already confirmed.
Suspending or closing an account
We may suspend or close an account that breaks these terms, that is being used fraudulently, or that is harming other customers or our sellers.
If we do that, we will still honour your rights under the Australian Consumer Law for anything you have already bought.
You can close your account at any time by emailing support@boneappetit.com.au.
Your rights
Nothing on this page limits your rights under the Australian Consumer Law.
Changes and contact
We may update these terms. The current version is always the one published on this page.
Questions go to support@boneappetit.com.au.